Returns & Refunds

Last updated: January 2026

60-Day Money-Back Guarantee

Every Lungora order is backed by a 60-day satisfaction guarantee. If you are not fully satisfied with your purchase, you may request a refund within 60 days of your original purchase date.

How to Request a Refund

• Contact our support team at support@luangora.com within 60 days of your purchase date.
• Include your order number and the email address used at checkout.
• Our team will provide return instructions, including the return address for any unused or partially used bottles.
• Refunds are processed once the returned product is received, typically within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the order arrived damaged or incorrect due to an error on our part. We recommend using a trackable shipping method, as we cannot issue refunds for packages that are lost in transit.

Refund Processing

Once your return is received and inspected, your refund will be processed to your original method of payment. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

Order Issues

If your order arrived damaged, incomplete, or you received the wrong item, please contact us within 7 days of delivery so we can resolve the issue promptly, at no additional cost to you.

Need Help?

For any questions about returns or refunds, reach out to our support team at support@luangora.com or visit our Contact page.